Before You Delete
⚠️ Account deletion is permanent
Once the 30-day grace period ends, your data cannot be recovered. Make sure you've exported any information you need before proceeding.
Consider These Alternatives
- Downgrade to Free Plan: Keep your data but stop billing
- Pause Subscription: Temporarily stop billing while keeping account active
- Export Data First: Download everything before deletion
How to Delete Your Account
Step-by-Step Process
- Export your data (recommended)
Settings → Data & Privacy → Export All Data
- Cancel active subscription (if applicable)
Settings → Billing → Cancel Subscription
- Navigate to account deletion
Settings → Scroll to Danger Zone → Delete Account
- Confirm deletion
Read the warning, click "I understand, delete my account"
- Type DELETE to confirm
Safety measure to prevent accidental deletion
- Final confirmation
Account is marked for deletion, 30-day grace period begins
💡 Tip:You'll receive a confirmation email with instructions for restoring your account during the grace period.
What Happens After Deletion
Immediate Effects (Day 0)
- ✓ You're logged out automatically
- ✓ Account access is disabled
- ✓ Active subscription is canceled (no refunds for partial months)
- ✓ Email confirmation sent with deletion date
- ✓ 30-day countdown begins
During Grace Period (Days 1-30)
- ✓ Data is soft-deleted (marked for deletion but not removed)
- ✓ You can restore your account by contacting support
- ✓ Dashboard shows a countdown to permanent deletion
- ✓ All data remains intact and recoverable
After Grace Period (Day 31+)
- ✓ All data is permanently deleted from our servers
- ✓ Backups are purged
- ✓ Email address becomes available for new signups
- ✓ Recovery is impossible
What Gets Deleted
Permanently Removed
- • All fence estimates and proposals
- • Customer contact information
- • Material prices and settings
- • Organization branding and logos
- • Job history and closeout data
- • Payment methods and billing history
- • User account and authentication credentials
What We Keep (Legal Requirements)
- Financial Records (7 years): Invoices, payment transactions (required by tax law)
- Anonymized Analytics: Aggregated usage stats with no personal identifiers
- Legal Compliance Logs: Audit trails if required by court order or legal investigation
These retained records cannot be used to identify you and are kept only to comply with financial and legal regulations.
Restoring a Deleted Account
Within 30 Days
If you change your mind during the grace period:
- Email support@fenceestimatepro.com from your account email
- Subject: "Restore my account"
- Include your organization name for verification
- We'll reactivate your account within 24 hours
- All data will be restored exactly as it was
After 30 Days
Recovery is not possible.Data is permanently deleted. You'll need to create a new account and re-enter all your information.
Billing After Deletion
Active Subscription
If you have an active subscription when you delete your account:
- Subscription is immediately canceled
- No refunds for the current billing period
- No future charges will occur
- You keep access until the current period ends, then deletion begins
Outstanding Invoices
If you have unpaid invoices:
- You must pay outstanding invoices before deletion
- Account deletion is blocked until invoices are settled
- Contact support if you need a payment plan
Your Privacy Rights
Under GDPR (Europe) and CCPA (California), you have the right to:
- Right to Access: Request a copy of all data we have about you
- Right to Erasure: Request immediate deletion (we comply within 30 days)
- Right to Portability: Export data in machine-readable format
- Right to Rectification: Correct inaccurate data
To exercise these rights, contact privacy@fenceestimatepro.com
Common Questions
Can I delete just some of my data?
Yes. You can delete individual estimates, customers, or materials from within the dashboard. Account deletion removes everything.
What if I'm the organization owner?
Deleting your account as the owner will delete the entire organization and all team members' access. Make sure to transfer ownership first if you want the organization to continue.
Will customers be notified?
No. Customers are not notified of your account deletion. If they have saved proposals, those remain in their email/files.
Can I sign up again later with the same email?
Yes, but not until after the 30-day grace period. Once permanent deletion is complete (Day 31+), your email becomes available for new signups.
Next Steps
Having second thoughts?
Before you delete, let's talk. Maybe there's a way we can help solve the issue you're facing.
Contact Support