Before You Delete
⚠️ Account deletion is permanent
Once the 30-day grace period ends and the purge job runs, your active account records cannot be restored through the app. Make sure you've exported any information you need before proceeding.
Consider These Alternatives
- Downgrade if available: Keep your data while reducing paid access
- Contact support about billing: We can help resolve billing or access issues before deletion
- Export Data First: Download everything before deletion
How to Delete Your Account
Step-by-Step Process
- Export your data (recommended)
Settings → Data & Privacy → Export All Data
- Cancel active subscription (if applicable)
Account deletion attempts to cancel the active Stripe subscription immediately
- Navigate to account deletion
Settings → Scroll to Danger Zone → Delete Account
- Confirm deletion
Read the warning, click "I understand, delete my account"
- Type DELETE to confirm
Safety measure to prevent accidental deletion
- Final confirmation
Account is marked for deletion, 30-day grace period begins
💡 Tip: Contact support from the account email during the 30-day grace period if you need the account restored.
What Happens After Deletion
Immediate Effects (Day 0)
- ✓ You're logged out automatically
- ✓ Account access is disabled
- ✓ Active subscription is canceled (no refunds for partial months)
- ✓ 30-day countdown begins
During Grace Period (Days 1-30)
- ✓ Data is soft-deleted (marked for deletion but not removed)
- ✓ You can restore your account by contacting support
- ✓ Dashboard shows a countdown to permanent deletion
- ✓ All data remains intact and recoverable
After Grace Period (Day 31+)
- ✓ Active account records are purged from the live application database
- ✓ Account-owned private storage objects are removed
- ✓ User authentication accounts for the deleted organization are removed
- ✓ Recovery through the application is not available
Limited billing, tax, security, abuse-prevention, legal, and encrypted provider backup records may remain for their required retention periods.
What Gets Deleted
Permanently Removed
- • All fence estimates and proposals
- • Customer contact information
- • Material prices and settings
- • Organization branding and logos
- • Job history and closeout data
- • App-managed billing links and plan state
- • User authentication accounts for the deleted organization
What We Keep (Legal Requirements)
- Financial Records: invoices, payment transactions, refunds, chargebacks, tax records, and Stripe records retained as required by payment, accounting, or tax rules
- Anonymized Analytics: Aggregated usage stats with no personal identifiers
- Legal Compliance Logs: Audit trails if required by court order or legal investigation
Retained records are limited to the purposes above and are not used to keep your product workspace active.
Restoring a Deleted Account
Within 30 Days
If you change your mind during the grace period:
- Email support@fenceestimatepro.com from your account email
- Subject: "Restore my account"
- Include your organization name for verification
- We'll reactivate your account within 24 hours
- All data will be restored exactly as it was
After 30 Days
App restore is not available.You'll need to create a new account and re-enter your information. Provider backups are not a customer restore path.
Billing After Deletion
Active Subscription
If you have an active subscription when you delete your account:
- Subscription is immediately canceled
- No refunds for the current billing period
- No future charges will occur
- Account access is disabled immediately when deletion is scheduled
Outstanding Invoices
If you have unpaid invoices:
- Outstanding invoices, refunds, chargebacks, and tax records remain in Stripe as required
- Account deletion does not erase financial records we must retain
- Contact support if you have a billing dispute or refund question
Your Privacy Rights
Under GDPR (Europe) and CCPA (California), you have the right to:
- Right to Access: Request a copy of all data we have about you
- Right to Erasure: Request immediate deletion (we comply within 30 days)
- Right to Portability: Export data in machine-readable format
- Right to Rectification: Correct inaccurate data
To exercise these rights, contact privacy@fenceestimatepro.com
Common Questions
Can I delete just some of my data?
Yes. You can delete individual estimates, customers, or materials from within the dashboard. Account deletion schedules the entire workspace for live-service purge after the recovery window.
What if I'm the organization owner?
Deleting your account as the owner will delete the entire organization and all team members' access. Make sure to transfer ownership first if you want the organization to continue.
Will customers be notified?
No. Customers are not notified of your account deletion. If they have saved proposals, those remain in their email/files.
Can I sign up again later with the same email?
Yes, but not until after the 30-day grace period. Once permanent deletion is complete (Day 31+), your email becomes available for new signups.
Next Steps
Having second thoughts?
Before you delete, let's talk. Maybe there's a way we can help solve the issue you're facing.
Contact Support