Privacy Policy

Effective: May 17, 2026

1. Overview

Pearl Labs LLC (“we”, “us”) operates FenceEstimatePro. This Privacy Policy explains how we collect, use, and protect your information. We are committed to handling your data with integrity — we do not sell personal data, period.

2. Information We Collect

Account Information

Email address, name, company name, and password (hashed — never stored in plain text).

Business Data

Customer records, estimates, job details, materials, pricing, and financial data you enter into the platform. This data belongs to you.

Usage Data

Pages visited, features used, browser type, IP address, and device information. Used to improve the Service.

Estimate Inputs and Files

Fence measurements, customer project details, uploaded photos, survey images, and related notes you provide so we can generate estimates, material lists, proposals, and contract records.

Payment Information

We use Stripe for payment processing. We never store credit card numbers — Stripe handles all payment data under PCI DSS compliance.

3. How We Use Your Information

To provide, maintain, and improve the Service
To process payments and manage subscriptions
To send transactional emails (account confirmation, password resets)
To respond to support requests
To detect and prevent fraud or abuse
To run AI-assisted estimating, photo, and survey extraction features when you choose to use them
To analyze aggregate usage patterns (never individual-level selling)

4. Data Storage and Security

Your data is stored on Supabase infrastructure (PostgreSQL) hosted on AWS in the US East region. We use row-level security, encrypted connections (TLS), and hashed passwords. Access to production data is restricted to essential personnel only.

5. Data Sharing

We do not sell your personal data. We share data only with:

Supabase — database and authentication infrastructure
Vercel — hosting and content delivery
Stripe — payment processing
Resend — transactional, trial, and marketing email delivery
Sentry — error monitoring and diagnostics
PostHog — product analytics and usage measurement
OpenAI and Anthropic — AI-assisted photo, survey, and estimate extraction when those features are used
Google Maps Platform — address autocomplete and place lookup features
Law enforcement — only when legally required

6. Your Rights

You have the right to: access the data we hold about you; request correction of inaccurate data; request deletion of your account and associated data; export your business data at any time; opt out of non-transactional communications.

To exercise any of these rights, email privacy@fenceestimatepro.com

7. Cookies

We use session cookies required for authentication and may use limited analytics and diagnostic cookies or similar technologies to understand product usage, debug errors, and improve reliability. We do not use third-party advertising cookies or sell personal data.

8. Data Retention

We retain your data for as long as your account is active. If you cancel, we retain your data for 30 days during which you may request an export. After 30 days, data is permanently deleted unless legally required to retain it.

9. Contract Signature Data

When you send or sign a contract through FenceEstimatePro, we process the information needed to create and preserve the signed record:

Signer details such as printed name, email address, and drawn signature image.
Signing metadata such as timestamp, IP address, user agent, consent acknowledgements, and acceptance hash.
Contract artifacts such as the contract PDF, legal terms snapshot, payment terms snapshot, and signed contract record or storage link.
Notification data used to email signing links and signed contract copies.

10. Children's Privacy

FenceEstimatePro is a business tool intended for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via email or in-app notification at least 7 days before taking effect.

12. Contact

Privacy questions: privacy@fenceestimatepro.com
General: support@fenceestimatepro.com
Pearl Labs LLC

6160 SW Highway 200, Ste 110
Ocala, FL 34476
United States